A new app-based system has been launched that aims to “shake up” the customer service industry across shops, banks and other venues.
The Welcome app lets people with disabilities tell shops and venues of their arrival, so that staff can provide tailored assistance suited to their condition.
A new online housing guide for people with sight loss has been launched, collecting together existing resources, advice and podcasts to help people in a range of situations.
The free guide has been created by sight loss charity Thomas Pocklington Trust, as a comprehensive portal for visually impaired people who are looking for a new home or experiencing housing issues.
Santander has announced talking ATMs for blind and visually impaired customers across all of its UK branches.
Many banks offer talking ATMs at some branches, but Santander’s move makes it the first bank to offer the service at every one of its UK outlets – around 1,400. In May, HSBC launched 1,500 talking cash machines around its UK branch network.
Cooking is yet another daily task that many people take for granted. Having sight loss can make cooking incredibly difficult, but Penny Melville-Brown OBE – disability rights advocate and Director of Disability Dynamics – wanted to show the world otherwise.
Baking Blind is her YouTube channel and online project, featuring videos of Penny – who is blind – preparing all manner of dishes, from curries to quails’ eggs to Turkish delight.
Earlier this year, Penny entered the Holman Prize, a competition run by San Francisco’s LightHouse for the Blind and Visually Impaired organisation to fund big ideas and innovative projects pitched by people who are blind. Penny’s ambition was to take her online cookery project around the world, cooking across the globe and filming it as she went.
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