++E-ACCESS BULLETIN Access To Technology For All, Regardless Of Ability - ISSUE 162, October 2013. A Headstar Publication. http://www.headstar.com/eab/ . Please forward this free bulletin to others (subscription details at the end). ++Issue 162 Contents. 01: UK Ignoring British Sign Language Video Technology, Analyst Warns. - Most firms and UK government departments misunderstand value, says entrepreneur +02: Access to the Internet by Older People and Mobile Tips at Heart of e-Access 13. - Mobile inclusion and care home technology projects lead the exemplary event 03: ‘3D Search Engine’ Tested by Blind Tokyo Schoolchildren. - Futuristic trial creates tactile aids from live object data News in Brief: 04: Digital benefits - guide to online benefits for older people; 05: Guiding Resource - sight loss support; 06: Leaders’ Vote - e-accessibility policy advisor up for award; 07: Visual Paralympics - graphic history of the games Section Two: Web Accessibility 08: One Million Steps: Boosting Access Awareness, One Website at a Time. Despite increased publicity around digital inclusion, online access and accessibility are still huge problems for millions in the UK, including many disabled and elderly people. Several years ago, expensive specialist equipment was often the only answer, but as AbilityNet’s Robin Christopherson reports, the growth of inclusive technology is providing invaluable new routes of access for many people. [Contents ends]. ++Section One: News. +01: UK Ignoring British Sign Language Video Technology, Analyst Warns. Most British companies and government departments are ignoring new ways of offering video links to British Sign Language (BSL) interpreters because they misunderstand the value of this to deaf customers, a leading practitioner has told E-Access Bulletin. Jeff McWhinney, chair of social enterprise SignVideo ( http://www.signvideo.co.uk ), was speaking following the launch of a trial service by the broadcaster Sky, allowing deaf customers to contact the company’s customer services team using SignVideo interpreters based in London and Edinburgh. The cloud-based service – run through Sky’s Accessibility website ( http://www.sky.com/accessibility ) – facilitates the call between a member of Sky’s Accessible Customer Services team and the company’s customers, who use their own webcam. However, use of such services by major firms is all-too rare in the UK despite advances in technology, McWhinney said, due to basic misunderstandings about the need to offer them. “The technology has been around for some time now, but there are a lot of misunderstandings about sign language”, he said. “Most people think sign language is a visual form of English, but that is not the case: it is actually a different language. Its grammar and syntax are nothing like English. Sign language is actually closer to languages in India in terms of word order, for instance.” That misunderstanding creates a lot of barriers because companies usually just say that deaf customers don’t need to sign, they can just send an email, McWhinney said. The problem is, the average deaf person has a low reading age, so in email exchanges there will be misunderstandings, he said. “But when deaf people are able to use sign video as first language, they can express themselves confidently.” Sky is the only major broadcaster outside America to use this service, McWhinney said, though one or two other UK firms such as BT and Lloyds Bank have used it. “It is crucial for financial industry: in the past, deaf people had to ask their neighbours and friends to phone in for them, and you can imagine the security consequences of asking your neighbour to call the bank for you.” Around 40 UK local authorities also use the service, he said, in a similar way to offering telephone language interpreter services to customers with other spoken languages such as Polish or Hindi. But no central government body is using SignVideo, McWhinney said, despite many such as HM Revenue & Customs being huge, customer-facing organisations. “I have major frustrations with HMRC: they refuse to speak to me via a third party. On three occasions I have been fined £100 for not filing a tax return on time due to confusion over my password, and I couldn’t phone them, I had to write to them and of course this meant the deadline was passed. All three times I have had my fine refunded because it was obviously not my fault, but all this just adds more bureaucracy.” McWhinney said Sky has a good track record with deaf people who use BSL, as one of the main funders for the BSL Broadcasting Trust which produces independent content presented in sign language for the Community Channel on Sky, Virgin Media, Freeview and BT Vision services. NOTE: You can comment on this story now, on EAB Live: http://www.headstar.com/eablive/?p=941 +02: Access to the Internet by Older People and Mobile Tips at Heart of e-Access 13. Access to the internet in homes for the elderly and developing inclusive services on smartphones and tablet computers are among topics on the agenda at e-Access 13, the UK’s leading event on access to technology by people with disabilities. Delegates will hear about the Connecting Care project, looking at how care homes for older people can make the most of new technology to support their organisation, carers and service users. The project is run by Lasa, a technology support group for charities and public sector bodies, with funding from the Department of Health. Presenters of a mobile inclusion workshop include Shadi Abou-Zahra of the World Wide Web Consortium’s Web Accessibility Initiative (WAI). Mobile platforms such as iOS, Android, and Windows are rapidly evolving with richer and more robust accessibility features and support, giving developers more ways to create accessible mobile web applications, Abou-Zahra will say. His workshop – co-presented with Jon Gibbins of Dotjay consulting – will cover the accessibility features available on the major mobile platforms and suggest strategies for integrating accessibility into mobile projects. Elsewhere on the agenda, GB Paralympics star Hannah Cockroft MBE, winner of two gold medals at London 2012, will help explore the ‘Paralympics effect’, focusing on how increased public awareness of disability issues after the 2012 Paralympic Games can be used to maximum benefit. Minister for Culture, Communications and Creative industries Ed Vaizey will update delegates on how the government is addressing accessibility, and other speakers will cover a wide range of topics, including: user-testing of websites by people with disabilities; e-book accessibility; and how people can go about securing senior management support for digital inclusion strategies. The event, hosted by E-Access Bulletin publishers Headstar in association with the One Voice for Accessible ICT Coalition, is held in central London on 31 October. For more information and to secure your place, visit: http://www.headstar.com/eaccess13/ NOTE: You can comment on this story now, on EAB Live: http://www.headstar.com/eablive/?p=944 +03: ‘3D Search Engine’ Tested by Blind Tokyo Schoolchildren. A voice-activated machine combining web search engine technology with 3D printing is giving visually impaired school children in Tokyo the chance to experiment with what could be a glimpse into the future for the creation of live tactile teaching aids. Called the ‘Hands On Search’, users speak the name of an object into the machine which then searches the internet for modelling data. The 3D printer then creates a miniature model of it, using materials such as plastic, carbon and metal. If the machine cannot find enough modelling data, a request for the data will be posted onto the Hands On Search public website. Developed by Yahoo! Japan and Tokyo creative agency Hakuhodo Kettle, the Hands On Search device is currently on free loan to the Special Needs Education School for the Visually Impaired, a laboratory school of the University of Tsukuba. The aim is to allow children who cannot search the internet conventionally an opportunity to experience the results of web searches through touch, as opposed to vision. A video by Yahoo! Japan shows the machine printing out small models of items whose names children have spoken into the machine, such as a giraffe, dinosaur and the Tokyo Skytree, a landmark building in the city. Yahoo! Japan plan to donate Hands On Search to an organisation at the end of October, though it has not been decided who will receive it. There are currently no plans to make a commercial version of Hands On Search, the company has said. NOTE: You can comment on this story now, on EAB Live: http://www.headstar.com/eablive/?p=946 ++News in Brief: +04: Digital benefits: A guide detailing the benefits that the internet can offer to older people has been published online by price comparison service Choose.net. Using research from charity Age UK, the government, think-tanks and other organisations, the guide explores the benefits that going online can offer to older people, including financial management; independence; and reducing social isolation: Short link: http://bit.ly/VZP7Nv Full link: http://www.choose.net/media/guide/features/digital-inclusion-reasons-older-people.html +05: Guiding Resource: A website has been launched by the Prevent Blindness America organisation aimed at helping people with sight loss in all aspects of their lives, ‘Living well with low vision’. The site includes a self-help guide for people experiencing low vision; links to and resources from more than 1,500 organisations, services and other websites; and a free online handbook to help people caring for someone with a visual impairment: Short link: http://bit.ly/1d86x12 Full link: http://lowvision.preventblindness.org/ +06: Leaders’ Vote: Adrian Goodall, senior eAccessibility policy advisor at the Department for Culture, Media and Sport, has been nominated in the Digital Leaders 50 awards, which recognise innovation and achievement in the digital sector. Goodall – who has helped E-Access Bulletin publishers Headstar develop our eAccess conference over the years – is among several nominees linked with access to technology by people with disabilities. Others include Ed Vaizey MP, Minister for Culture, Communications and Creative Industries, in whose office Goodall works – nominated in the politicians category – and charity AbilityNet, nominated among non-governmental organisations. E-Access Bulletin readers are encouraged to vote for their favourites online: Short link: http://bit.ly/1g1VYPx Full link: http://www.digitalbydefaultnews.co.uk/digital-leaders-50/vote/ +07: Visual Paralympics: An “infographic” visual data chart tracing the history and evolution of the Paralympic Games from its beginnings in the nineteenth century up to the 2012 London Paralympics has been released by a US-based website aimed at people working in special needs education. ‘Pathway to the Paralympics’ features historical facts and figures about the games, such as data on the growing number of female Paralympians and the identity of the most decorated athlete in the history of the games, who won 55 medals, 41 of them gold. What is her name? Find out at: Short link: http://bit.ly/1734khY Full link: http://www.masters-in-special-education.com/paralympics/ [Section One ends]. ++Sponsored Notice: Bee Communications - Specialist Providers of Captioning. Bee Communications has joined the Ai-Media group and is now able to offer classroom, lecture, meeting or event captioning on the game-changing Ai-Live platform. Real-time captions are streamed to a web-enabled device, and a transcript can also be provided after each session. The system is optimised for tablet use, with significant improvements to dictionary and transcript functionality, enhanced security, and an accessible caption viewer including dyslexic fonts and optimised colour palettes. Captioning helps people learn and interact by providing equality of access to live content. For more information, please contact: beth.abbott@ai-live.com . [Sponsored Notice ends]. ++Sponsored Notice: Adept Transcription - Alternative Formats At Affordable Prices. When you want alternative formats for disabled colleagues, customers and staff, call Adept. Formats we produce include audio, audio description, Braille, BSL, Easy Read, e-docs for websites, large print, Makaton, Moon and sub-titles, at prices from a penny a word. Whether handling a newsletter, training DVD, equality scheme, public service leaflet, contract or consultation, we provide: - One-stop shop for all formats - Products quality-checked by users - Corporate presentation including your house style - Fast turnaround of one document or thousands - Multi-format discounts - Accessible packaging Contact us at: Tel: 0208 133 5418 (precede with 18001 for typetalk) Email transcription@adept-uk.org [Sponsored Notice ends] ++Section Two: Opinion - Web Accessibility +08: One Million Steps: Boosting Access Awareness, One Website at a Time. By Robin Christopherson Recent research shows that the great majority of websites are still failing consistently to comply with even the lowest priority checkpoints of the accessibility guidelines set out by the international web standards body the World Wide Web Consortium. Despite a plethora of initiatives to raise awareness of this issue, from Citizens Online’s ‘Fix the Web’ campaign to Global Accessibility Awareness Day, the situation does not seem to be improving at a significant rate. Little wonder, therefore, that one in six of us is still reluctant to venture into the online world and not surprising either that around half of those on the wrong side of the digital divide are disabled, and a similar number are aged 65 or over. The scope for mainstream technologies to transform the lives of this sizeable minority seems largely untapped. It is ironic that in this divided digital economy, the UK public sector – both local and central government – is now heavily promoting the elusive ‘channel shift’ – a switch from dealing with citizens by phone, post or face-to-face, to digital channels. This, we are told, is the holy grail of efficient modern public services. But the truth is that in this same new digital world, some eight million UK citizens without full access to the online environment due to age, disability or economic situation could become progressively disenfranchised, economically, socially and even politically. But there is a glimmer of hope. Just in time, it appears that technology has an emergent property – that of inclusivity. Mainstream devices are actually getting increasingly user-friendly for disabled and older people as design becomes more inclusive for all of us. And prices are dropping too as these products become more ubiquitous. In the past, disabled people became accustomed to living in a ‘ghetto’ of specialist, bespoke products with prohibitive price tags that few could afford. But all of that specialist functionality and much, much more can now be supplied for a fraction of the cost by smartphones or tablets, using mass market applications and not expensively produced bespoke software. With the addition of inexpensive peripherals such as Bluetooth keyboards or switching devices, almost anyone’s needs can be served. The trick is to know how to make the necessary adjustments in their operating systems and functions to make them more disability friendly and accommodate your own specific requirements. AbilityNet’s contribution to solving this problem is “My Computer, My Way”, an online resource to which any website can link for free. It’s already embedded in various high profile sites such as Samsung, Barclays, Sky and NHS Choices, and now the charity has set itself the target of ensuring one million websites are linked to the tool. Designed to help those who struggle at the digital interface (with a vision or hearing impairment, difficulties in operating keyboard and mouse; or simply reading and spelling), a link to My Computer My Way from a website’s accessibility page helps to equip users with the information they need to optimise their experience. And you don’t have to be disabled to find this tool valuable. Have you tried to use your tablet device in strong sunlight? Wouldn’t it be easier to see what’s on the screen if you knew how to adjust the brightness? It explains the accessibility features of many operating systems across a wide range of devices including Mac and PC desktops, tablets and smartphones. It now includes details of current desktop versions of Windows and Mac OS X, as well as newly launched versions of Android and iOS. The next version is due out by Christmas 2013 to explain what’s new in Android 4.3 Jellybean and iOS7. Not only does this mean that end-users will be able to navigate online content more effectively, it also increases the legal compliance of any site as it shows a real commitment to accessibility and digital inclusion. At AbilityNet we believe that communicating simple messages about accessibility is the most effective way to raise awareness and behaviour. It’s a slow process, but an incremental one, and we remain hopeful that significant progress can be made. NOTE: Robin Christopherson is Head of Digital Inclusion at AbilityNet. You can comment on this story now, on EAB Live: http://www.headstar.com/eablive/?p=948 [Section Two ends] ++Sponsored notice: Audio book mysteries to relax and enjoy. More and more people are using audio books to relax, and to develop and stimulate their imaginations. My name is Donna J. Jodhan and since 2010 I have been using my audio mysteries to help thousands from around the world to do just that – for pennies at a time. I am an author who is blind. My audio mystery titles include ‘Birthday Party at the Beach’ [plot summary follows]: It was supposed to have been a happy occasion – yet one of the guests ended up being dead. She just got into the wrong things at the wrong time and before she knew it, it was too late to run. But why did Dr. Jan Bearstow have to die? [plot summary ends] Other titles include ‘The Million Dollar Mansion’, ‘The Kidnapper’s Kid’ and many more. Visit www.donnajodhan.com to learn more, subscribe to my monthly newsletter or buy the audio mysteries direct at: www.donnajodhan.com/store.html . [Sponsored notice ends] ++Sponsored Notice: Accessify Forum - Accessibility Discussion. Established in 2003, Accessify Forum is a popular destination for accessibility discussion. The “site critiques” section has helped hundreds of people improve their websites, with members offering friendly, no nonsense advice. You'll find discussion of accessibility at all levels, from beginner to guru. So whether you’re looking to learn more about accessibility, want to help others and improve on your own knowledge, or just to browse the archives, head over to: http://www.accessifyforum.com/ . [Special notice ends]. ++End Notes. +How to Receive the Bulletin. To subscribe to this free monthly bulletin, email eab-subs@headstar.com with 'subscribe eab' in the subject header. You can list other email addresses to subscribe in the body of the message. Please encourage all your colleagues to sign up! To unsubscribe at any time, put 'unsubscribe eab' in the subject header. Please send comments on coverage or leads to Dan Jellinek at: dan@headstar.com . Copyright 2013 Headstar Ltd http://www.headstar.com . The Bulletin may be reproduced as long as all parts including this copyright notice are included, and as long as people are always encouraged to subscribe with us individually by email. Please also inform the editor when you are reproducing our content. Sections of the bulletin may be quoted as long as they are clearly sourced as 'taken from e-access bulletin, a free monthly email newsletter', and our web site address: http://www.headstar.com/eab is also cited. +Personnel: Editor: Dan Jellinek. Reporter: Tristan Parker. Editorial advisor: Kevin Carey. ISSN 1476-6337. [Issue 162 ends.]